Thanks for shopping with Puzzlesgo.
We want you to receive your puzzles in perfect condition, every time, and as quick as possible. We therefore work hard to ensure popular puzzles are in stock and ready to dispatch. Our delivery partners have been chosen as they offer both tracked and swift delivery worldwide.
We partner with reliable shipping companies, including:
- USPS
- UPS
- FedEx
Express Fee
- Payment under $70 will be charged at $8.90
- Payment over $70 free shipping.
Delivery time= Processing time + Shipping time
- Order Processing: All in-stock items are shipped within 2 business days, usually sooner. Items that are out of stock and all new arrivals take up to 5 business days.
- Shipping Time: Generally, shipments are in transit for 5-20 business days. However, due to our inability to control the transportation, the arrival time will be different according to the actual situation.
- During peak seasons (e.g. Black Friday and Christmas), shipping may take an additional 3-4 business days.
Delivery Within:
- USA: 7-10 Business Days
- United Kingdom: 7-12 Business Days
- Ireland: 7-12 Business Days
- Canada: 7-12 Business Days
- Australia: 7-12 Business Days
- New Zealand: 7-12 Business Days
- Europe: 7 - 12 Business Days
- Rest of the World: 10-20 Business Days
DELAYS
Typically, orders are delivered in 10-20 days, but in rare cases, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.
CUSTOMS FEES
In most cases, customs fees do not apply. The customer is responsible for all customs fees should this happen. Please contact your local customs agency for more information.
Customs Policy
Due to customs regulations, items such as glue, batteries, wax, or pigment may not be included in the package.
Do you provide tracking information?
Once your order is shipped, you will receive an email that offers a tracking number. You can view our tracking page and enter this tracking number to check the situation of your order. More information is available on the information tracking page: https://puzzlesgo.com/pages/track-your-order
If you have any other questions, please contact us and we will do our best to help you out.
